Needs to do better communication with staff and customers Called me about 2 things not the most important ones were mentioned on our conversation that need to be soon er then later starter amd battery should have been on the quote that was given in the communication we had not changed at the payment time Communication is so important these days as thing are tough as it is Thanks for getting it all done in 1 day great job car runs way better glad we got it right on the second call in love the customer service and shuttle provided to and from great job I'd go back and send others as well ordered the part properly and no waiting for pick up lovely day it is
Thank you for taking the time to share your experience with us. We are sorry to hear that our communication did not meet your expectations. Your feedback is very important to us as it helps us improve. We fully understand how essential it is to maintain complete transparency, especially when it comes to major repairs like the starter and the battery. We will review our processes to ensure that all crucial information is properly communicated from the start to avoid this kind of misunderstanding in the future. That being said, we are glad we were able to complete the work within one day. If you have any further questions or concerns, please feel free to contact us. We would be happy to discuss this with you to ensure your complete satisfaction. Thank you again for your trust and constructive feedback.
- A Plus Automotive