We had our truck towed to A Plus Automotive because of a ruptured brake line. We received a written quote for $ 437.07 which included a $60 "Diagnostic Charge" when anyone with eyes could see what the problem was and we'd already told them what the issue was! That aside, my husband signed off on the quote. Two minutes later he received an updated quote for $ 1,139.99 because "while we're doing the one brake line we might as well do all 4". My husband declined and asked that they proceed with replacing the ruptured line for the quoted price. And is the $ 437.07 what we paid when we picked the truck up? Of course not!!. The bill had been padded with an extra hour of labour and was now $ 608.57. I guess the "Aplus Intergrity" in the tag line is just for looks. We will never use them again nor would ever recommend them to anyone. I am only giving one star because I have to in order to post the review.
I'm sorry Debra that you feel you had a bad experience with us ,we would be glad to talk to you about this invoice in person so we can explain in detail why the bill was higher then anticipated , as far as some of the charges,the $60.00 diagnostic charge was for cleaning the mud and rust from the broken line area so we could check the integrity of the other lines, the quote for the $1100 was not because we were in there it was because we feel the integrity of the other lines are compromised from all the rust under the truck and will give you a problem down the road , and i can assure you the bill was not padded it was because we did 2 lines and had problems with rust,which was communicated to your husband ,we actually lost time on the job because of the rust and needed to use more parts then usual -someone from our team will reach out to you ,thanks - The A Plus Team
- A Plus Automotive